Change Management - The People Side of Change
The second edition of this popular introduction to Change Management has been completely refreshed and updated with the latest research from Prosci’s Best Practices in Change Management Benchmarking Report released in 2012, covering 650 organisations in 62 countries.
- Why Change Management?
- Change Concepts
- Individual change management: the ADKAR® model
- Organisational change management
- Change Competency
- Highlights of Best Practices
- Frequently asked questions